Tumbu Support
Everything you need to set up and use your Tumbu smart devices. From initial setup to advanced features, we've got you covered.
Download the Tumbu App
Get started by downloading the official Tumbu app for your device
Download on the
App Store
Get it on
Google Play
What's in the App?
Device Control
20+ Effects
Easy Setup
Auto Updates
What You Need
Before you begin, make sure you have these essentials
2.4GHz WiFi
Not 5GHz network
Mobile Device
iOS or Android
Tumbu App
From App/Play Store
WiFi Password
Have it ready
Important: 2.4GHz WiFi Only
Tumbu devices work only with 2.4GHz WiFi networks, not 5GHz. Most routers broadcast both - look for the network name without "5G" or "5GHz" in it.
Setup Guide
Follow these simple steps to get your Tumbu device connected
Download the Tumbu App
Search for "Tumbu" in the App Store (iPhone/iPad) or Google Play Store (Android) and install the app.
Power On Your Device
Connect your Tumbu device to power using the included USB cable. The LEDs will show a blue breathing pattern when ready.
Open the Tumbu App
Launch the app and create an account or sign in if you already have one.
Tap "Add Device"
On the main screen, tap the "Add Device" or "+" button to start scanning for nearby devices.
Select Your Device
Your device will appear with a name like "TUMBU-XXXX-XXX". Tap on it to begin setup.
Choose WiFi Network
Select your 2.4GHz WiFi network and enter the password. The app will detect available networks automatically.
Connect & Wait
Tap Connect and wait for the setup process to complete. This may take 1-2 minutes.
Enjoy Your Device
Once connected, your device will appear in the app. Pull down to refresh if you don't see it immediately.
Connection Success!
When you see "Device connected successfully!", setup is complete.
⚡ The device may take 1-2 minutes to appear in your device list. Pull down on the screen to refresh if you don't see it right away.
Special Note for iPhone & iPad Users
Important: Before adding your device, connect your iPhone/iPad to the WiFi network you want your Tumbu device to use.
The app will automatically detect your current network since iOS doesn't allow scanning for available networks.
You may be asked to allow:
- Bluetooth: To find and connect to your device
- Location: Required by iOS to detect WiFi networks
- Local Network: To communicate with Tumbu devices
Please allow these permissions when prompted - they're necessary for setup and control.
Using Your Device
Explore all the features available in the Tumbu app
LED Controls
Toggle LEDs on/off and adjust brightness from 0-100%
20+ Effects
Rainbow, Fire, Ocean, Chase, Pulse, and many more
Custom Colors
Pick any color using the advanced color picker
Favorite Effects
Save up to 6 favorites with auto-rotate option
Auto Updates
Firmware updates delivered over-the-air automatically
Device Settings
Rename devices, check status, and manage preferences
Troubleshooting
Common issues and how to fix them
- Make sure the device is powered on (blue breathing LEDs)
- Move your phone closer to the device (within 10 feet)
- Close and reopen the Tumbu app
- Make sure Bluetooth is enabled on your phone
- Double-check your WiFi password is correct
- Confirm you're using a 2.4GHz network (not 5GHz)
- Make sure your WiFi router is nearby and working
- Try resetting the device and start over
- Check if the device is powered on
- Make sure your WiFi router is working
- The device may have lost WiFi connection - try resetting
- Pull down to refresh the device list in the app
- Locate the blue button on the bottom of your device
- Press and hold the button for 5 seconds
- Keep holding until LEDs blink red rapidly (10 times)
- Release the button - device will restart with blue breathing pattern
- Warning: This erases all settings and removes device from your account
Factory Reset Instructions
If you need to reset your device to factory settings (to change WiFi networks or fix connection issues):
How to Reset:
- Locate the BLUE BUTTON on the bottom of your device
- Press and HOLD the blue button
- Keep holding for 5 seconds
- LEDs will start blinking red rapidly
- Continue holding until you see 10 fast red blinks
- Release the button
- Device will restart with blue breathing pattern
Warning: This will erase all settings and remove the device from your account. You'll need to set it up again from scratch.
Still Need Help?
Our support team is here to assist you with any questions about your Tumbu device
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